Mtransit User Privacy Agreement
Effective Date: October 10, 2024
Thank you for using Mtransit! Your privacy is important to us. This Privacy Agreement outlines how Mtransit collects, uses, stores, and protects your personal data when you use our services. By using Mtransit, you agree to the terms outlined below.
1. Information We Collect
When you use Mtransit, we may collect the following types of information:
1.1 Personal Information
- Name
- Contact information (email address, phone number)
- Payment details (digital wallet account number)
- User account details (login credentials, profile data)
1.2 Usage Information
- Location data (to provide route and ticketing services)
- App usage statistics (including routes selected, tickets purchased, etc.)
- Device information (IP address, browser type, operating system)
1.3 Communication Data
- Feedback and inquiries you provide when contacting our support team
- Data from surveys or feedback forms
2. How We Use Your Information
Mtransit uses the information we collect to:
- Provide Services: Manage and facilitate ticket tracking, route planning, and secure payments.
- Improve User Experience: Analyze usage trends and improve app functionality and features.
- Communicate with You: Send notifications, updates, and respond to customer inquiries.
- Process Payments: Securely handle transactions for ticket purchases and related services.
- Ensure Security: Protect against fraudulent activities and unauthorized access to your account.
3. Sharing Your Information
Mtransit does not sell, rent, or trade your personal information to third parties. We only share your data under the following circumstances:
- With Payment Providers: To process transactions, we share payment-related information with trusted third-party payment processors.
- With Service Providers: For app functionality (e.g., hosting, analytics), we may share information with trusted partners under strict confidentiality.
- Legal Requirements: We may disclose your data if required by law, to protect our rights, or in response to valid legal requests from authorities.
4. Data Security
We take the protection of your personal data seriously. Mtransit implements industry-standard security measures, including encryption, secure servers, and access control, to protect your data from unauthorized access, loss, or misuse.
5. Data Retention
We retain your personal information only for as long as necessary to provide our services or as required by law. After this period, your data is securely deleted or anonymized.
6. Your Rights and Choices
You have the right to:
- Access Your Data: Request access to the personal data we hold about you.
- Update Your Information: Correct or update inaccurate or outdated information.
- Delete Your Data: Request the deletion of your personal data, subject to applicable legal and contractual restrictions.
- Opt Out of Communications: Choose not to receive promotional or non-essential communications from us.
To exercise any of these rights, please contact us at [insert contact details].
7. Cookies and Tracking Technologies
Mtransit may use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve the app’s functionality. You can control cookie preferences through your device settings.
8. Children’s Privacy
Mtransit is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such data.
9. Changes to This Privacy Agreement
We may update this Privacy Agreement from time to time to reflect changes in our practices or services. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Agreement periodically.